Computer System HyperTools Tevion TSD-DR40HD User Guide
F:\Our Files\Our Computers\User Guides\Tevion (Wintal)\Tevion TSD-DR40HD DVR User Guide.doc 18/9/08 at 21:49 Page 34
6.4 Help Line Queries
After purchasing the Tevion TSD-DR40HD I experienced a few problems and for some of them
I contacted the After Sales Support Phone Number 1300 726 642 for Technical Assistance.
Technical support turned out to be provided by a company called Pebble Electronics (see details
in section Customer Service from Pebble Electronics).
Documentation Problem: The Quick Setup Guide provided with the unit is for the wrong
model (TDVD08). Can you provide a Quick Setup Guide for the correct unit (TSD-DR40HD)?
Are you able to email me a softcopy of this document?
2008-05-06: A technician will call back at the latest tomorrow to assist with your problems.
2008-05-08: Irene from Pebble Electronics promised to arrange for a softcopy of the TSD-
DR40HD Quick Setup Guide to be emailed to svencsh@optushome.com.au. The document
never arrived.
Logo Display Problem: After recording a couple of programs on a DVD, part of the title menu
is obscured during playback by the Tevion logo being displayed in the background in the
middle of the screen. Can this display of the logo be turned off?
2008-05-08: Irene from Pebble Electronics:
Unfortunately the answer is NO. The logo cannot be turned off.
Date Format Problem: The Current date is in American date format mm/dd/yyyy, despite the
Instruction Manual (page 22) listing it as dd/mm/yyyy, which is Australian standard. Can this
be fixed?
2008-05-08: Irene from Pebble Electronics:
Unfortunately the answer is NO: The unit only handles American date format.
Date Retention Problem: The date resets itself to 01/01/2008 if the unit is unplugged from its
power source for any reason. Can this be fixed?
2008-05-08: Sven: I don’t believe it can. The only solution is to remember to set the date again
after every power interruption.
TV Display Problem: Picture has gone black & white, and there are two pictures side-by-side.
Occurred after pressing some of the undocumented buttons on the DVR Remote Control
(PROG, RANDOM, PS/IS, RADIO, P/N). It was still possible to use the SETUP menu,
although screen was difficult to read.
2008-05-10: Sven: No need for calling technical support on this problem since I managed to
solve it myself by consulting the Troubleshooting Guide of the downloaded WINTAL
DVDRX250, not the TEVION TSD-DR40HD. The WINTAL DVDRX250 document had a
“Picture dividing” entry in the Troubleshooting Guide pointing me in the right direction.
Problem turned out to be caused by my experimentation with the undocumented buttons on the
DRC, specifically me pressing and holding the PS/IS button for more than 3 seconds thereby
switching TV output format from Interlaced to Progressive. Our TV is too old to support
Progressive Scan output.
Fixed via DRC by SETUP > SETUP VIDEO > Video Output Format > Interlaced.
Obviously the PS/IS button should be left alone.
