User Guide 109
Troubleshooting Tips
NOTE
You can also reboot by removing the power source for ten seconds, and
then restoring power.
How do I reset my System Security password, if I forgot or
lost it?
If you forgot your password, you must reset the SOHO 6 to its
factory default. For instructions, see “Reset a SOHO 6 to factory
default” on page 26.
How does the seat limitation on the SOHO 6 work?
The default user license on the SOHO 6 allows for ten users. The
first ten computers on the network behind the SOHO 6 to access
the Internet are allowed through the SOHO 6. To clear the list of
these first ten computers you must reboot the SOHO 6.
What is a SOHO 6 Feature Key?
The Feature Key is an encrypted mask that tells the SOHO 6 which
features are active. It is obtained by redeeming an upgrade option
license key at the LiveSecurity Service Web site. You copy the
Feature Key into a SOHO 6 configuration page and it is then stored
in memory. For further instruction, see “Redeem your SOHO 6
Upgrade Options” on page 57.
I can't get a certain SOHO 6 feature to work with a DSL
modem.
Some DSL routers implement NAT firewalls. Running NAT in
front of the SOHO 6 causes problems with WebBlocker and the
performance of IPSec. When a SOHO 6 is used in conjunction with
