Troubleshooting
Phaser 6600 Color Printer 161
User Guide
Symptom Probable Causes Solutions
Faded printouts with multiple
colors faded.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications, and replace them if
necessary.
The paper being used is
outside the recommended
specification range.
Replace the paper with a recommended
size and type, and confirm that your control
panel and print driver settings are correct.
For details, see Supported Paper on page
84.
The paper type is heavier or
thicker than the paper type
selection.
• Ensure that the proper paper is loaded in
the paper tray.
• Choose a heavier paper type at the
control panel and in the print driver.
• Use a lighter paper or paper type.
The bias transfer voltage is not
properly adjusted for the paper
type.
Verify that the paper types set in the control
panel and the print driver match the paper
loaded in the tray.
The settings in the application
or print driver are incorrect.
Print the Demo Page from the Information
Pages menu. If the Demo Page looks
correct, the printer is printing properly. Your
application or incorrect settings in the print
driver are probably causing the print-quality
problems.
The paper is damp. Replace the paper.
The high-voltage supply is
defective.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/6600support.
Only one color is faded.
Toner cartridge is empty or
damaged.
Check the condition of the toner cartridge
and replace it if necessary.
