User Manual
Troubleshooting YORK Marine, Controls
Revision 1.3 · Updated: 070507 Author: Marc Anderson · Owner: RS
Project : SMS Bridge Page 13 of 15
File: e:\york\sms bridge\manual\smsbridge-manual_13.doc
Troubleshooting, Continued
MailHandler
Use the table below to troubleshoot problems with the MailHandler service.
Problem Likely Cause Solution
Error message “Details:
[host name]”
Incorrect SMTP host
name
Get host name from
system administrator.
Error message “Details:
553 Authentication is
required...”
Mail server requires user
authentication
The MailHandler is not
compatible with the
server. Use log to monitor
system directly.
SMSBridge
Use the table below to troubleshoot problems with the SMSBridge service.
Problem Likely Cause Solution
No connection to Internet Refer to system
administrator or ISP
Error Starting
System unable to resolve
log interface host name
Enter IP address in log
interface host field.
SMSHandler
Use the table below to troubleshoot problems with the SMSHandler service.
Problem Likely Cause Solution
Error starting and servere
log message:
AT+CPIN=[PIN] failed
Incorrect PIN code Change PIN code in
configuration dialog
SIM card locked due to
attempt to configure with
incorrect PIN code
Place SIM card in a
mobile phone and unlock
with the card’s PUK code.
Missing SIM card Place SIM card in modem
Error starting and severe
log message: SIM CARD
FAILURE
Defective SIM card Verify by testing modem
with a different SIM card
or testing the card in a
mobile phone.
Continued on next page
