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Diagnostics
Understanding Broadband Redirect Messages
If the 2Wire gateway detects a connection problem or an intermittent service error, it generates an error or
alert (Broadband Redirect Message) and displays the message within your Web browser. The following
messages contain information that can help you resolve some of the most common installation or network
conflicts.
Excessive Sessions Warning
This error message typically occurs when your PC has been infected
with the Blaster Virus or similar agent. The error message appears
because too many simultaneous Internet sessions are opened,
which impairs both network and PC performance. Check the PC with
an anti-virus program using the latest virus updates to identify and
remove the infection.
There may be cases where certain applications running on a PC
mimic the excessive session characteristics, creating a false
positive error condition. If you are certain that no viruses are
present on the PC, enable the
Do not show me excessive session
warnings in the future
checkbox.
Invalid Customer Information (PPP)
This error message results from an incorrect PPP username and/or
password. Click the
Set Up Now button to re-enter the correct PPP
information and attempt to connect to the broadband network.
Note: Broadband Redirect Messages are visible only if they have been enabled by your service
provider, and the physical appearance may vary from the examples shown.