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Support and Service
3Com provides easy access to technical support information through a variety of services. This appendix describes
these services.
Information contained in this appendix is correct at time of publication. For the most recent information, 3Com
recommends that you access the 3Com Corporation World Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
• World Wide Web site
• 3Com Knowledgebase Web Services
• 3Com FTP site
World Wide Web Site
To access the latest networking information on the 3Com Corporation World Wide Web site, enter this URL into
your Internet browser:
http://www.3com.com
This service provides access to online support information, such as technical documentation and a software library,
as well as support options that range from technical education to maintenance and professional services.
3Com Knowledgebase Web Services
The 3Com Knowledgebase is a database of technical information to help you install, upgrade, configure, or
support 3Com products. The Knowledgebase is updated daily with technical information discovered by 3Com
technical support engineers. This complimentary service, which is available 24 hours a day, 7 days a week to 3Com
customers and partners, is located on the 3Com Corporation World Wide Web site at:
http://knowledgebase.3com.com
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is
available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
• Hostname:
ftp.3com.com
• Username: anonymous
• Password: <your Internet e-mail address>
NOTE: With Web browser software, such as Netscape Navigator and Internet Explorer, you do not need a user
name and password.