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OBTAINING SUPPORT FOR
YOUR 3COM PRODUCTS
3Com offers product registration, case management, and repair services through
eSupport.3com.com
. You must have a user name and password to access these
services, which are described in this appendix.
Register Your Product
to Gain Service
Benefits
To take advantage of warranty and other service benefits, you must first register
your product at:
http://eSupport.3com.com/
3Com eSupport services are based on accounts that are created or that you are
authorized to access.
Solve Problems Online 3Com offers the following support tool:
■ 3Com Knowledgebase — Helps you to troubleshoot 3Com products. This
query-based interactive tool is located at:
http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support
engineers.
Purchase Extended
Warranty and
Professional Services
To enhance response times or extend your warranty benefits, you can purchase
value-added services such as 24x7 telephone technical support, software
upgrades, onsite assistance, or advanced hardware replacement.
Experienced engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and implementation services are
offered to fill resource gaps and ensure the success of your networking projects.
For more information on 3Com Extended Warranty and Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and
support information. See the table of access numbers later in this appendix.
Access Software
Downloads
You are entitled to bug fix / maintenance releases for the version of software that
you initially purchased with your 3Com product. To obtain access to this software,
you need to register your product and then use the Serial Number as your login.
Restricted Software is available at:
http://eSupport.3com.com/