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› Leverage investment in equipment and staffing with a wide portfolio of 3Com professional services and maintenance offerings.
› Realize pragmatic, business-focused results provided by a company with over two decades of experience in resolving network challenges
and delivering business benefits to enterprises around the world.
› Gain constant and reliable support for continuous network operation.
GLOBAL SERVICES
3COM PRODUCT GUIDE
3Com Global Education and Training
› 3Com Global Education and Training offers a range of online self-paced and classroom-based
instructor-based training. A sample of programs is included on this page. For a complete list
of course options visit www.education.3com.com
Product
SECURITY AND MANAGEMENT SOLUTIONS
Security
Managing 3Com X-Family Devices
Securing Networks with the 3Com X-Family
Management Tools
3Com Network Supervisor Training and Support
3Com Network Director Training and Support
CONVERGENCE SOLUTIONS
Platforms and Applications
3Com NBX R6.0 Technical Training
3Com NBX R6.0 SIP Integration Training
3Com NBX R6.0 Technical Update Training
3Com NBX Telephone User Training
NETWORKING SOLUTIONS
Wireless
IEEE 802.11 Wireless LANs: A Technology Overview
Deploying the 3Com Unified Gigabit Wireless PoE Switch 24
3Com Wireless LAN Mobility System: Wireless LAN Switch/Controller Installation and Configuration
Introduction to 3Com Wireless LANs
Switching
LAN Switching Technology Overview
Switch 5500 Self-Study
Routers
Configuring and Deploying 3Com Routers
Configuring and Deploying Voice Routers
Introduction to 3Com Routers v2.0
3Com Contacts
› For more information, please refer to a local 3Com website at the URLs indicated in the
following chart.
Country 3Com Public Websites 3Com Partner Access Websites
AMERICAS
Brazil lat.3com.com/br pa.3com.com/br
Canada ca.3com.com pa.3com.com
Latin America lat.3com.com pa.3com.com/lat
North America www.3com.com pa.3com.com
ASIA PACIFIC
Australia ap.3com.com pa.3com.com/ap
Hong Kong ap.3com.com pa.3com.com/ap
India ap.3com.com pa.3com.com/ap
Indonesia ap.3com.com pa.3com.com/ap
Korea www.3com.co.kr pa.3com.com/ap
Malaysia ap.3com.com pa.3com.com/ap
New Zealand ap.3com.com pa.3com.com/ap
Philippines ap.3com.com pa.3com.com/ap
Singapore ap.3com.com pa.3com.com/ap
Taiwan www.tw.3com.com pa.3com.com/ap
Thailand ap.3com.com pa.3com.com/ap
EUROPE, MIDDLE EAST AND AFRICA
Belgium www.3com.be pa.3com.com/blx
Czech Republic www.3com.cz pa.3com.com/emea
European Region www.3com.eu pa.3com.com/emea
France www.3com.fr pa.3com.com/emea
Germany www.3com.de pa.3com.com/ger
Israel www.3com.co.il pa.3com.com/emea
Italy www.3com.it pa.3com.com/it
Middle East www.3com.eu/me pa.3com.com/emea
Netherlands www.3com.nl pa.3com.com/blx
Poland www.3com.pl pa.3com.com/emea
Russia www.3com.ru partners.3com.ru
Spain www.3com.es pa.3com.com/es
Sweden www.3com.se pa.3com.com/emea
United Kingdom www.3com.co.uk pa.3com.com/emea
Onsite Assistance
Next-Business-Day or
4-Hour
Technical Telephone
Support 8x5 or 24x7
Advance Hardware
Replacement
Next-Business-Day or
4-Hour
Software Upgrades
Multi-Year Terms
3Com Knowledgebase
Troubleshooting Tool
24x7
Resident Onsite
Engineer
Maintenance Services
Project Management
Setup and
Configuration
Installation
Testing
Documentation
Data Collection
Data Analysis
Report and
Recommendations
FEATURES
Professional Services
Product
3Com Guardian
SM
Service Yes Yes Yes Yes Yes Yes Yes
3Com Express
SM
Service Yes Yes Yes Yes Yes
3Com Software Upgrades Yes Yes Yes
3Com Software Application Support Yes Yes Yes Yes
Product
3Com Network Health Check Yes Yes Yes Yes
3Com Network Installation Service Yes Yes Yes Yes Yes
3Com Network Management Implementation Service Yes Yes Yes Yes Yes
3Com Network Voice Readiness Assessment Yes Yes Yes Yes
3Com Project Management Yes
3Com Security Posture Assessment Yes Yes Yes Yes
3Com Voice Implementation Service Yes Yes Yes Yes Yes
3Com Wireless Installation Service Yes Yes Yes Yes Yes
3Com Wireless Site Survey Yes Yes Yes Yes
Why 3Com Service and Support:
Experienced Uninterrupted global support of LAN and WAN products for over two decades
Reliable Regional field support directly linked to expert headquarters engineering resources
Expert Support engineers with end-to-end system experience in a multi-vendor environment
Customer Focused Mature escalation processes with dedicated engineers and direct link to product engineering
Comprehensive Extensive laboratories with a cross section of applications, equipment and technologies for testing
configurations and solutions
GENERAL FEATURES ONLINE TOOLS OPTIONAL