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Limited Warranty and Software Agreement Page 7
Palm Computing, Inc.
Limited Warranty
HARDWARE: Palm Computing, Inc., a subsidiary of 3Com Corporation (collectively "3Com"),
warrants to the original end user ("Customer") that this product will be free from defects in
workmanship and materials, under normal use, for one year from the date of original purchase from
3Com or its authorized reseller. 3Com’s sole obligation under this express warranty shall be, at
3Com’s option and expense, to replace the product or part with a comparable product or part, repair
the product or part, or if neither repair nor replacement is reasonably available, 3Com may, in its sole
discretion, refund to Customer the purchase price paid for the product or part. Replacement
products or parts may be new or reconditioned. 3Com warrants any replaced or repaired product
or part, and any hardware upgrade to which Customer is entitled under an agreement between
Customer and 3Com, for a period of ninety (90) days from shipment, or through the end of the
original warranty, whichever is longer. All products or parts that are replaced become the property
of 3Com.
Accessory products, as listed in the applicable 3Com catalogue, are not covered under this Limited
Warranty except for the modem for the connected organizer, the cradles, cables, memory upgrades,
and leather items sold under the 3Com® brand. 3Com shall not be responsible for Customer's
software, firmware, information, or memory data contained in, stored on, or integrated with any
products returned to 3Com for repair, whether under warranty or not.
SOFTWARE: 3Com warrants to Customer that the Palm™ desktop organizer software and Palm
OS™ software licensed from it will perform in substantial conformance to their program
specifications, for a period of ninety (90) days from the date of original purchase from 3Com or its
authorized reseller. 3Com warrants the media containing software against failure during the
warranty period. No updates are provided. 3Com does not provide any warranty for Adobe®
Acrobat® Reader or any other third-party applications software that is licensed to Customer by the
third party. 3Com's sole obligation with respect to this express warranty shall be (at 3Com's
discretion) to refund the purchase price paid by Customer for any defective software product, or to
replace any defective media with software which substantially conforms to applicable 3Com
published specifications. 3Com makes no warranty or representation that its software products will
meet Customer's requirements or will work in combination with any hardware or applications
software products provided by third parties, that the operation of the software products will be
uninterrupted or error free, or that all defects in the software products will be corrected.
YEAR 2000 WARRANTY: In addition to the Hardware Warranty and Software Warranty stated
above, 3Com warrants that the following date-data sensitive Palm Computing® products, namely
the Pilot 1000, Pilot 5000, PalmPilot™ Personal Edition, PalmPilot Professional Edition, and Palm
III™ connected organizers, as well as all other 3Com products based on the Palm Computing
platform software as of July 1, 1998 and later, including the companion desktop software for
Microsoft® Windows® and MAC OS™ platforms, will continue performing properly with regard to
such date-data on and after January 1, 2000, provided that all other products used by Customer in
connection or combination with the Palm Computing product, including hardware, software, and
firmware, accurately exchange date-data with the Palm Computing product. 3Com makes no
certification regarding the Year 2000 status of any other Palm Computing products.
Any Palm Computing platform application supplied by 3Com that makes correct use of Palm
Computing platform date and time functions will not have a problem transitioning to the year 2000.
The date and time utilities for the Palm Computing platform use 32 bits to store seconds, starting at
January 1, 1904. This approach allows the correct representation of dates up to 6:28:15 A.M. on
February 6, 2040. Provided the product is still being sold, 3Com will make software enhancements
to remove this limitation to the Palm Computing platform well in advance of this date.
If it appears that any Palm Computing product does not perform properly with regard to such date-
data on and after January 1, 2000, and Customer notifies Palm Computing before the later of April
1, 2000, or ninety (90) days after original purchase of the product from 3Com or its authorized
reseller, 3Com shall, at its option and expense, provide a software update which would effect the
proper performance of the product, repair the product, deliver to Customer an equivalent product
to replace the product, or, if none of the foregoing is feasible, refund to Customer the purchase price
paid for the product.
Any software update or replaced or repaired Palm Computing product will carry a Year 2000
Limited Warranty for ninety (90) days after purchase or until April 1, 2000, whichever is later.