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Appendix C 109
This section describes online technical support services available to help you repair your Acer Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:
! Service guides for all models
! User's manuals
! Training materials
! Main manuals
! Bios updates
! Software utilities
! Schematics
! Spare parts lists
! Chips
! TABs (Technical Announcement Bulletin)
The service repair section provides you with downloadable information on:
! Troubleshooting guides
! Tooling box information
! Repair instructions for specific models
! Basic repair guidelines
! Debug cards for Acer's latest models
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
! Detailed information on Acer's International Traveler's Warranty (ITW)
! Returned material authorization procedures
! An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Online Support Information
Appendix C