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Chapter 4 139
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 241.
Symptoms (Verified) Go To
Power On Issue Page 140
No Display Issue Page 141
LCD Failure Page 144
Internal Keyboard Failure Page 145
Touchpad Failure Page 146
Internal Speaker Failure Page 147
Internal Microphone Failure Page 149
ODD Failure Page 151
Rightside USB Failure Page 154
WLAN Failure Page 155
Bluetooth Failure Page 156
Easy Button Failure Page 157
Finger Print Reader Failure Page 158
Thermal Unit Failure Page 159
Other Functions Failure Page 162
Intermittent Failures Page 162
Undetermined Failures Page 162
Chapter 4