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Chapter 4 141
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 193.
Symptoms (Verified) Go To
Power On Issue Page 142
No Display Issue Page 143
LCD Failure Page 145
Internal Keyboard Failure Page 145
Touchpad Failure Page 146
Internal Speaker Failure Page 146
Internal Microphone Failure Page 148
ODD Failure Page 150
Rightside USB Failure Page 153
Modem Failure Page 153
WLAN Failure Page 154
Acer EasyLaunch Button Failure Page 154
Acer MediaTouch Failure Page 155
Fingerprint Reader Failure Page 155
Thermal Unit Failure Page 156
HDTV Switch Failure Page 156
Other Functions Failure Page 157
Intermittent Failures Page 158
Undermined Failures Page 158
Chapter 4