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Chapter 4 69
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) Go To
Power failure (The power indicator does not go
on or stay on).
“Power System Check” on page 71
POST does not complete. No beep or error
codes are indicated.
“Power-On Self-Test (POST) Error Message” on
page 75
“Undetermined Problems” on page 87
POST detects an error and displayed messages
on screen.
“Error Message List” on page 76
Forgotten Hard Disk password “Forgotten Hard Disk Password” on page 74
Resetting a BIOS password “Resetting a BIOS Password” on page 74
Other symptoms (i.e. LCD display problems or
others).
“Power-On Self-Test (POST) Error Message” on
page 75
Symptoms cannot be re-created (intermittent
problems).
Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on
page 75
“Intermittent Problems” on page 86
“Undetermined Problems” on page 87
Troubleshooting
Chapter 4