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Chapter 4 79
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 161.
Symptoms (Verified) Go To
Power On Issue Page 80
No Display Issue Page 81
LCD Failure Page 84
Internal Keyboard Failure Page 84
TouchPad Failure Page 85
Internal Speaker Failure Page 85
Internal Microphone Failure Page 87
Rightside USB Failure Page 89
Power Button Failure Page 89
Other Functions Failure Page 90
Intermittent Failures Page 91
Undermined Failures Page 91
Chapter 4