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Actiontec Broadband Router User Manual
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Chapter 9 Troubleshooting
How do I find out what IP address my computer is using?
Windows 95, 98, 98SE, and Me - Select Start, Run, and type “winipcfg.” Press Enter.
When the “Winipcfg” window appears, ensure your network device is selected.
Windows NT, 2000, and XP - Select Start, Run and type “cmd.” Press Enter. When
the command screen appears, type “ipconfig” and press Enter.
My computer cannot connect to the Internet via MoCA. What should I do?
First, check the connection, and make sure all cables are connected correctly.
Then make sure the NIM is still connected, and check the Ethernet connection
to the NIM from the computer. A computer cannot be connected directly via a
MoCA cable; it must go through a NIM to connect. The NIM converts the MoCA
signal to an Ethernet signal the computer can understand.
I used DHCP to configure my network. Do I need to restart my computer to
refresh my IP address?
No. Follow these steps to refresh the IP address:
Windows 95, 98, 98SE, and Me - Select Start, Run, type “winipcfg,” and press
Enter. Ensure the Ethernet adapter is selected in the device box. Press the
Release_all button, then press the Renew_all button.
Windows NT 4.0 and 2000 - Select Start, Run, type “cmd,” and press Enter. At the
DOS prompt, type “ipconfig /release,” then type “ipconfig /renew.”
Windows XP - Unplug the Ethernet cable or wireless card and plug it back in.
I cannot access the Router’s Graphical User Interface? What should I do?
If you cannot access the Router’s Graphical User Interface, make sure the com-
puter connected to the Router is set up to dynamically receive an IP address.
I have an FTP or Web server on my network. How can I make it available to
users on the Internet?
For a Web server, enable port forwarding for port 8088 to the IP address of the
server and set up the Web server to receive on that port, as well. (Configuring the
server to use a static IP address is recommended.)
For an FTP server, enable port forwarding for port 21 to the IP address of the
server. (Configuring the server to use a static IP address is recommended.)