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10 Alcatel-Lucent Digital Home Care Solution
As your partner in delivering triple-play services,
Alcatel-Lucent brings several advantages to the table.
A World-Leading Partner
Freedom of Choice
Alcatel-Lucent’s approach is vendor agnostic, giving you the freedom
to choose your CPE vendor. With more than 25 CPE vendors currently
certified interoperable with HNM, you have greater flexibility and lower
risk associated with deploying and supporting multiple types of CPE.
Built-in Knowledge and Experience
The solution leverages service management with built-in knowledge of cus-
tomer-service management that has been deployed to more than 45 million
endpoints worldwide. This expertise is extended to triple-play services, and
in particular, to VoIP and video, creating a better customer experience.
Built-in DSL Expertise and Tools
Alcatel-Lucent is the DSL market leader. We are well equipped to help you
build infrastructure and operational processes, guaranteeing better service
quality for your customers. The Alcatel-Lucent Digital Home Care solution
covers all service-affecting problems, including those that originate in the
DSL access loop.
Fast Time-to-Market and Modularity
The solution is fully integrated, out-of- the-box, enabling fast deployment
while remaining modular and flexible. It can be adapted to your unique
conditions and needs.
Easy Integration
The solution has been engineered to allow easy integration into your
customer environment and to support flow-through, end-to-end processes.
Alcatel-Lucent has long-standing experience with your oper ational processes
and large integration projects.
Efficiencies from Professional Services
Alcatel-Lucent provides extensive professional services to guarantee
successful implementation in your service delivery environments. Our
business-optimization service identifies detailed customer needs and drives
required system and process changes. Additional offerings around solution
design, integration, maintenance and operation outsourcing services help
you achieve leaner processes and reduce time-to-market.
SELECTED REFERENCES
HOME NETWORK MANAGEMENT
Swisscom
Ya.com
ACCESS-LOOP MANAGEMENT
Swisscom
Iceland Telecom
Ventelo
N9UF Telecom
TeliaSonera
KPN
SERVICE MANAGEMENT
AT&T
BT
Bell Canada
Deutsche Telekom
Softbank (Yahoo! Japan)
Swisscom
Telus
Telecom Italia
Telefonica
Verizon