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9Alcatel-Lucent Digital Home Care Solution
Easily Integrates into Your OSS Environment
The Alcatel-Lucent Digital Home Care solution is available both as
integrated out-of-the-box, and as independent modules, tailored to your
specific needs. Each module has been engineered to integrate easily
into your unique envi ronment, supporting end-to-end flow-through
processes. Northbound interfaces are based on WebServices’ simple
object access protocol (SOAP) and provide an easy means for OSS
and business support system (BSS) integration (see Figure 4).
Customer Service Management
SAM
(Service Activation Manager)
CSM
(Customer Service Manager)
SSM
(Self-Service Manager)
IPTV VoIP HSIA Home Networking Security…
Home Network Management
Alcatel-Lucent 5580 HNM
Network
processes and
operations
(OSS integration)
Network
processes and
operations
(OSS integration)
Customer,
service and
network processes
(OSS/BSS
integration)
Multivendor
DSL Loop management
Multivendor CPE management
DSL Forum TR-069
Access Loop Management
Alcatel-Lucent 5530 NA
Access
Figure 4. Building Blocks of the Alcatel-Lucent Digital Home Care Solution
Standards-Based and
Vendor-Agnostic Solution
Interoperability and multivendor man age -
ment are the key requirements set by service
providers like you in the field of home-network
management. Alcatel-Lucent is a significant
contributor to the DSL Forum’s work in this
field and has been proactive in defining and
promoting the DSL Forum’s TR-069 CPE wide
area network (WAN) man agement protocol.
This protocol describes a standard manage -
ment inter face between the residential
gateway and management systems.
As a solution for home-network manage -
ment, the Alcatel-Lucent 5580 HNM fully
complies with TR-069 and manages all CPE
that complies with this standard. To cope
with legacy devices deployed in the field, the
Alcatel-Lucent 5580 HNM also implements a
flexible object model, which makes it highly
adaptable for the manage ment of other
proprietary CPE, making it the only truly
vendor-agnostic home-man agement solution
available today.
To accelerate availability of a carrier-grade
home-network management solution, Alcatel-
Lucent has established an interoperability
lab to conduct TR-069 interoperability tests
on a wide variety of CPE. To date, more than
25 of the leading CPE vendors have been
certified for interoperability with Alcatel-
Lucent’s HNM solution.