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The Alcatel-Lucent Hosted IP PBX Service methodology
consists of the following phases:
Additional services capabilities available as part of the VoIP
for Enterprise Solution:
Premises professional services
High quality VoIP implementations require thorough planning,
preparation, and training as well as methodologies for ongoing
management of the network. Alcatel-Lucent can assist the
service provider in ensuring smooth client implementations
with a full portfolio of premises professional service designed
to ensure smooth migration and management of VoIP.
Alcatel-Lucent’s Professional Services portfolio provides
comprehensive offerings spanning the full services lifecycle:
Assess
Plan & Design
Implement
Manage, Operate,
& Maintain
M
ethodology
R
eview existing networktopology,
O
SS/BSS architecture, network
operations and securityprocessess,
customercare policies and
p
rocesses, and enterprise customer
data (target sites, subscriber
numbers, features etc)
Develop scenarios for offers,
architecture and operations
Output
• Determine service, networkand
operational approach
M
ethodology
D
evelop:
•
Network architecture & call flow
design
• Operations, OSS, & BSS interface
s
pecifications
•Security management plan
•SLA’s, pricing and other
commercial terms
Output
• End-to-end operations plan
•Terms sheet
• Project implementation plan
M
ethodology
D
eploy and integrate:
•
Network elements
• OSS/BSS
• Features & capacity
Execute:
• Network and service validation
Testing:
• Process/M&P training
• Operational Readiness testing
Output
Test results
Service launch
M
ethodology
O
n-going management, operation,
a
nd management of the IP PBX
Solution and OSS/BSS solution:
•Subscriber provisioning
•
Enterprise CDR transmittal
•Tier2/3technical support
• Collaboration for continuous
improvement
Output
Operational/SLA reports:
• Weekly document
• Monthly face to face
• Quarterly management review