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M1 Active Mk2 Reference Manual 41
the drivers will not be pressed on by the packing in shipment. Shipping
damage caused by inadequate packing is not covered by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name
and a phone number where Alesis can contact you if necessary, as well as
instructions on where you want the product returned. Alesis will pay for
standard one-way shipping back to you on any repair covered under the
terms of this warranty. Next day service is available for a surcharge.
Field repairs are not normally authorized during the warranty period, and
repair attempts by unqualified personnel may invalidate the warranty.
Correspondence address for customers in the USA:
Alesis Product Support
1633 26th Street
Santa Monica, CA 90404
THIS IS NOT A SERVICE LOCATION. DO NOT SHIP UNITS TO THIS
ADDRESS.
Customers outside the USA and Canada:
Contact your local Alesis distributor for any warranty assistance. The Alesis
Limited Warranty applies only to products sold to users in the USA and
Canada. Customers outside of the USA and Canada are not covered by this
Limited Warranty and may or may not be covered by an independent
distributor warranty in the country of sale. Do not return products to the
factory unless you have been given specific instructions to do so.