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Troubleshooting
Error Codes
Display Machine Error Description Error Cause Error Condition Exit
“EI:xx”
All
IR Communication Errors:
Error ends after several
seconds
:00 - General communication error - Communication problem
:01 - Bad transmission - Communication problem
:02 - Device timeout - Communication problem
:03 - Invalid command code - Wrong machine type
:04 - Expecting upload request - Communication problem
:05 - Invalid or out-of-range data - Wrong machine type
:06 - Invalid data code - Wrong machine type
:07 - Error writing to RTC - Control failure
:08 - Error writing to EEPROM - Control failure
:09 - CRC-16 error - Communication problem
:0A - Invalid machine type - Wrong machine type
:0F - Invalid wakeup or IR disabled - Communication problem or
IR is disabled
“EC:xx”
All
Card Reader Communication Errors:
Error ends after several
seconds (unless specified
differently)
:00 - General communication error - Communication problem
:02 - Timeout error - Communication problem
:03 - Invalid command code - Wrong machine type
:05 - Invalid or out-of-range data - Wrong machine type
:06 - Invalid data code - Wrong machine type
:09 - Corrupted data error - Communication problem
:0A - Invalid machine type - Wrong machine type
:19 - No Card Reader communication - Communication problem Good communication ends
error
:20 - Unreadable card - Bad card/dirty contacts
:21 - Security ID mismatch - Card ID mismatch
:22 - Site code mismatch - Card site code mismatch
:23 - Card maximum value exceeded - Value on card over max
:24 - Insufficient memory on card - Card’s memory full
:25 - Card reader malfunction - Bad card reader
:26 - Card write error - Bad card
:27 - Diagnostic test card write failure - Bad card reader
:28 - Diagnostic test card read failure - Bad card reader
:29 - Diagnostic test memory test
failure
- Bad card reader
:2A - Diagnostic test card interface
failure
- Bad card reader
:2b - Diagnostic test flash checksum
failure
- Bad card reader
:2C - Bad Biberon or non-Biberon
device
- Bad card reader
:2d - Firmware update failed, s/w
intact
- Firmware load failed
:2E - Firmware update failed, s/w not
intact
- Bad firmware in reader Loading valid FW ends error
:2F - Firmware updated, but s/w not
intact
- Bad firmware in reader Loading valid FW ends error