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Preface
14
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
Online Support You can request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support section
of the Allied Telesis web site: www.alliedtelesis.com.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense. For
instructions on how to obtain an RMA number, go to the Support section
on our web site at www.alliedtelesis.com.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site at www.alliedtelesis.com.
Warranty The AT-GS950/16 and AT-GS950/24 Switches have a Lifetime Warranty
(24 Months Fan and PSU). Go to www.alliedtelesis.com/warranty for
the terms and conditions of the warranty and for warranty registration.
Management
Software Updates
New releases of the management software for our managed products are
available from the following Internet sites:
Allied Telesis web site: www.alliedtelesis.com
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the FTP server prompts you to log on, enter “anonymous” as the user
name and your email address as the password.