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ALTINEX POLICY 5
5.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective shall be returned to company with
transportation charges pre-paid returned within 2
years (90 days for cables) from date of shipment
to the purchaser. The warranty is expressly
instead of all other warranties expressed or
implied. Altinex neither assumes nor authorizes
any other person to assume for it any other liability
in connection with the sale of the products. This
warranty shall not apply to any product that shall
have been repaired or altered outside of
company’s factory in any way so as, in its
judgment, to affect its stability or reliability, or that
has been subject to misuse, negligence or
accident.
5.2 RETURN POLICY
It is very important that you receive products that
you have ordered and that this product fulfills your
need. In the unlikely event that an Altinex product
needs to be returned please follow the policies
below:
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers. Products
must be returned in an unopened package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay
in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
5.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: