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SWITCHERS
13
2. SYNC is less than 1.0 V and more than 0.3
V.
• Please use the appropriate input voltage
110 VAC or 220 VAC.
• Please make sure that the proper quality of
cables is used. We recommended Altinex made
cables for the best results.
• If a problem shows up after continuous usage at
higher voltage, higher temperature, higher
humidity, or at other extreme environmental
conditions, please correct the problem.
• Please reset the unit by pressing the RESET key
for more than 2 seconds, if a problem exists with
the switcher.
• Make sure that all channels (inputs) are ON (i.e.
RED LED is OFF next to the STAND BY key).
• If you are using any control software or hardware
to control the MX2416RM, then first verify
operation of the unit using MX Control software
available from the Altinex web-site:
www.altinex.com. Make sure that all cables are
made according to manual, where the RX pin of
the MX2416RM is connected to the TX pin of the
computer.
• If you are controlling the unit by the RS-232
command, make sure there is a minimum delay
of 100 milliseconds before sending a next
command.
• If you have multiple MX2416RM Switchers
connected in Master-Slave mode or Loop-Control
mode, please make sure to have a connection of
RS-232 port connected according to the manual.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective should be returned to company with
transportation charges pre-paid within 2 years (90
days for cables) from date of shipment to the
purchaser. The warranty is expressly instead of all
other warranties expressed or implied. Altinex
neither assumes nor authorizes any other person
to assume for it any other liability in connection with
the sale of the products. This warranty shall not
apply to any product that shall have been repaired
or altered outside of company’s factory in any way
so as, in its judgment, to affect its stability or
reliability, or that has been subject to misuse,
negligence or accident.
11.2 RETURN POLICY
It is very important that you receive products that
you have ordered and that this product fulfills your
need. In the unlikely event that an Altinex product
needs to be returned please follow the policies
below:
Altinex will accept product returns for a period of 30
days from authorized Altinex dealers. Products
should be returned in an unopened package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay in
service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778