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TROUBLESHOOTING GUIDE 10
The TNP100UN supplied unit was carefully tested
and no problems were detected; however, we
would like to offer the following suggestions:
• If there is no power, check to see if any of the
two 5A circuit breakers are tripped. If only one
circuit breaker is tripped, power may be present
at one of the connector pins.
• Please make sure that the highest quality
video, audio, network, and telephone cables or
connectors are used.
• Make sure that no cable or power cord is
damaged or pinched. If there has been
damage, then do not use the TNP100UN unit.
Immediately contact the ALTINEX Customer
Service Department to have the unit repaired.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
ALTINEX warrants that its products and cables
are free from defects in materials under normal
use and service. This warranty is limited to
repairing at company’s factory any part or parts
of the product, which upon company’s
examination shall disclose to be, thus defective.
Products considered defective should be returned
to company with transportation charges pre-paid
within 2 years (90 days for cables) from date of
shipment to the purchaser. The warranty is
expressly instead of all other warranties
expressed or implied. ALTINEX neither assumes
nor authorizes any other person to assume for it
any other liability concerning the sale of the
products. This warranty shall not apply to any
product that shall have been repaired or altered
outside of company’s factory in any way so as, in
its judgment, to affect its stability or reliability, or
that has been subject to misuse, negligence, or
accident.
11.2 RETURN POLICY
It is very important to ALTINEX that you receive
all products that you have ordered and that this
product meets your expectations. In the unlikely
event that an ALTINEX product needs to be
returned, please follow the policies below:
Altinex will accept all product returns for a period
of 30 days from authorized ALTINEX dealers in
an unopened package.
If a product has been opened, the restocking
fees will apply. For the restocking fee, please
contact an ALTINEX Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for an
RMA (Return Material Authorization). Products
returned without an RMA number may
experience a delay in service.
If your product is out of warranty and needs
service, contact the ALTINEX Sales Department
for an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before the actual
repairs are done.
11.3 CONTACT INFORMATION
Phone: 714-990-2300
Fax: 714-990-3303