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Troubleshooting Guide
Symptom Cause and Action
No lights at all
Lights turn ON when tap-
switch is pressed, then turn
OFF
Light turns ON and OFF con-
tinuously
Lights don’t switch when tap-
switch is pressed
Lights don’t switch ON/OFF
when HD-RD or HD-RS tap-
switch is pressed
Lights don’t switch ON/OFF
from Keypad
Power not present
• Circuit breaker OFF or tripped. Perform Short Circuit Check (see page 2).
• FASS
TM in the OFF position. Move FASS to the ON position by sliding it to the right. Check both the
dimmer/switch and all of the remote dimmers/switches.
Wiring
• Wires shorted. Make sure the blue wires are not grounded or shorted to any other wires.
• Wiring error. Check wiring to be sure it agrees with installation instructions and wiring diagrams.
Lamps burned out
• Replace lamps.
Dioded lamps
• If dioded lamps are being used, replace with non-dioded lamps.
Wiring
• Wiring error. Check wiring to be sure it agrees with installation instructions and wiring diagrams.
Tapswitch stuck
• Tapswitch stuck at another location. Check to see that tapswitches are not sticking for all control loca-
tions in the circuit.
Load is less than minimum load requirement
• Make sure the load connected to the dimmer or switch meets the appropriate minimum load require-
ment for that control. See Load Specifications in the Installation Instructions for the dimmer or switch.
Wiring
• Wires shorted. Make sure the blue wires are not grounded or shorted to any other wires.
• Wiring error. Check wiring to be sure it agrees with installation instructions and wiring diagrams.
Wiring
• Wires shorted. Make sure the blue wires are not grounded or shorted to any other wires.
• Wiring error. Check wiring to be sure it agrees with installation instructions and wiring diagrams.
Improper programming
• Check programming in HomeWorks
® Utility.
Wiring
• Wires shorted. Make sure the blue wires are not grounded or shorted to any other wires.
• Wiring error. Check wiring to be sure it agrees with installation instructions and wiring diagrams.