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APC Step-Down Transformer User Manual 9
Warranty and Contact Information
Warranty and Contact Information
American Power Conversion Limited Two Year Factory Warranty¹
The limited warranty provided by American Power Conversion (APC) in this Statement of Limited Factory Warranty applies only to
products you purchase for your commercial or industrial use in the ordinary course of your business.
Terms of Warranty
American Power Conversion warrants its products to be free from defects in materials and workmanship for a period of two years from the
date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its sole discretion, any such defective products.
This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or
modified in any way. Repair or replacement of a defective product or part thereof does not extend the original warranty period. Any parts
furnished under this warranty may be new or factory remanufactured.
Non-transferable Warranty
This warranty applies only to the original purchaser who must have properly registered the product. Product may be registered at http://
warranty.apc.com.
Exclusions
APC shall not be liable under the Warranty if its testing and examination discloses that the alleged defect in the product does not exist or
was caused by your or any third person misuse, negligence, improper installation or testing, unauthorized attempts to repair or modify,
wrong or inadequate electrical current or connection, inappropriate on site operation conditions, corrosive atmosphere, repair, installation,
start-up by non-APC designated personal, a change in location or operating use, exposure to the elements, acts of God, fire, theft or
installation contrary to APC recommendations or specifications, or in any event if the APC serial number has been altered, defaced or
removed, or any other cause beyond the range of the intended use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD,
SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS
WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL
ARISE OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE
PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC SOLE LIABILITY AND
PURCHASER'S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC WARRANTIES RUN ONLY TO
PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF
INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR
INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF
FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS
OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS
BY THIRD PARTIES, OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY.
WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL
DEPARTMENT.
Warranty Claims
Customers with warranty claims issues may access the APC worldwide customer support network by visiting www.apc.com. Select your
country from the country selection pull-down menu. Open the Support tab at the top of the web page to obtain contact information for
customer support in your region
¹APC single phase products covered under this warranty include all Smart-UPS
®
products, Matrix UPS
®
products, and all single phase
Symmetra
®
products. Products purchased as part of an InfraStruXure
®
single phase solution are covered under a separate ISXTM warranty.
Accessories covered under this warranty include rack power distribution units (PDU), Management Cards, RM KVM Switch, RM
Keyboard Monitor, and Air Distribution/Fan products.