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Troubleshooting
Problem Probable Cause Solution
Back-UPS ES will not turn
on.
The battery is disconnected, and either power is
unavailable at the wall outlet, or utility power is
having a “brownout” or an “over voltage”
condition.
Connect the battery (see Connect Battery) and ensure power is available at the wall outlet. If
battery is connected and power is unavailable, the unit can be “cold started” (operated on
battery power) by holding the power button down until two beeps are heard.
No power available at the
Surge Protection outlets.
Surge Protection outlets were overloaded. Reduce the amount of equipment plugged into the Surge Protection outlets.
Utility power not available at the wall outlet. Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch
controlling the outlet (if any) is in the ON position.
Back-UPS is on, but
Replace Battery indicator
flashes, and unit emits a
constant tone.
Battery is disconnected. Connect the battery (see Connect Battery diagram).
Connected equipment
loses power.
Equipment is connected to the “Surge Protection”
outlets.
Ensure the equipment you want to stay powered during a power failure is plugged into the
“Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection Only” outlets.
The Back-UPS ES is overloaded.
Make sure the equipment plugged into the outlets of the unit are not overloading its capacity. Try
removing some of the equipment and see if the problem continues.
PowerChute Personal Edition software has
performed a shutdown due to a power failure.
The Back-UPS ES is operating normally.
The Back-UPS ES has exhausted its available
battery power.
The Back-UPS ES can only operate on battery power for a limited amount of time. The unit
will eventually turn off when the available battery power has been used. Allow the unit to
recharge for 16 hours before expecting maximum runtime.
Connected equipment does not accept the step-
approximated sine waveform from the Back-UPS
ES.
The output waveform is designed for computers and computer-related equipment. It is not
designed for use with motor-type equipment.
The Back-UPS ES may require service. Contact APC Technical Support for further troubleshooting.
The Power On indicator is
lit and the Back-UPS ES
beeps four times every 30
seconds.
The Back-UPS ES is On Battery. The Back-UPS ES is operating normally, and using battery power. Once On Battery, you may
want to save your current work, power down your equipment, and turn the unit OFF. Once
normal power is restored, you may turn the unit back ON, and power your equipment.
The Power On indicator
flashes and the Back-UPS
beeps twice per second at
the same time.
Battery capacity is low (about 2 minutes of use
remaining).
The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit
beeps twice every second, the battery has about 2 minutes of power remaining. Immediately
power down your computer ,and turn the unit OFF. When normal power returns, the unit will
recharge the battery.
Building Wiring Fault
indicator is lit.
Your building wiring presents a shock hazard.
Using the Back-UPS with this condition will void
the warranty.
Call a qualified electrician for service.
Inadequate runtime. The battery is not fully charged. Allow the unit to charge by leaving it plugged into the wall at least 16 hours.
Battery is near the end of useful life. As a battery ages, the amount of runtime available will decrease. You can replace the battery
by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is
placed near excessive heat.
No phone/fax/DSL signal
from the Back-UPS.
Data line from the ISP or wall outlet is connected
to the wrong jack on the Back-UPS.
Make sure the data line from the wall outlet is connected to the jack labeled “Wall Outlet”.
Internet connection lost
during power outage.
Modem lost AC power. Plug the modem’s AC power cord into one of the “Battery Back-up Plus Surge Protection
outlets”.
APC Contact Information
Online Technical Support: http://support.apc.com
http://www.apc.com/support
esupport@apcc.com
Web Site: www.apc.com
USA/Canada: 1.800.800.4272
Mexico: +52.292.0253 / 52.292.0255
Brazil: +0800.12.72.1
Worldwide: +1.401.789.5735
Service
Please DO NOT RETURN Back-UPS ES to the place of purchase under any
circumstances.
1. Consult the Troubleshooting section to eliminate common problems.
2. Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is
not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of
the phone numbers listed below.
3. Before contacting APC, please be sure to record the date purchased, UPS model,
and serial number (on bottom of unit).
4. Be prepared to troubleshoot the problem over the telephone with a Technical
Support Representative. If this is not successful, the representative will issue a Return
Material Authorization Number (RMA#) and a shipping address.
5. Pack the unit in its original packaging. If the original packaging is not available, ask
APC Technical Support about obtaining a new set. Pack the unit properly to avoid
damage in transit. Never use foam beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).
6. Write the RMA# on the outside of the package.
7. Return the unit by insured carrier to the address given to you by APC Technical
Support.
Warranty
The standard warranty is 3 years from the date of purchase. APC’s standard
procedure is to replace the original unit with a factory reconditioned unit. Customers
who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Technical Support. APC
will ship the replacement unit once the defective unit is received by the repair
department or cross-ship upon the provision of a valid credit card number. The
customer pays for shipping to APC, and APC pays ground freight transportation costs
back to the customer.
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from
www.apc.com (valid credit card required). The replacement battery part number for
this Back-UPS 350 is RBC 35.
Specifications
Model BE350G
Input Voltage 120 Vrms nominal
Frequency 60 Hz +
3
Brownout Transfer 92 Vrms, typical
Over-voltage Transfer 139 Vrms, typical
Output UPS Capacity (3 outlets) 350 VA; 200 W
Total Amperage (6 outlets) 8 Amps (including UPS output)
Voltage - On Battery 115 Vrms +
8% (step-approximated sine wave)
Frequency - On Battery 60 Hz +
1 Hz
Transfer Time 6 ms typical, 10 ms maximum
Protection and
Filter
AC Surge Protection Full time, 340 joules
Phone/fax/DSL Surge
Protection
Single line (2-wire)
EMI/RFI Filter Full time
AC Input Resettable circuit breaker
Battery Type Sealed, maintenance-free lead acid
Average Life 3 - 5 years depending on the number of discharge cycles
and environmental temperature
Physical Net Weight 8.6 lb (3.9 kg)
Size 10.6 in (H) x 6.3 in (W) x 3.5 in (D)
(26.9 cm x 16 cm x 8.8 cm)
Operating Temperature
+32
o
F to 104
o
F (0
o
C to 40
o
C)
Storage Temperature
+5
o
F to 113
o
F (-15
o
C to 45
o
C)
Operating Relative Humidity 0 to 95% non-condensing
Operating Elevation 0 to 10,000 ft (0 to 3,000m)
Safety and
Regulatory
Safety Approvals TUV C-US certified; UL 1778 standard per CSA
standard C22.2 No. 107.3, FCC part 68 &
FCC part 15 Class B, NOM certified
EMC Compliance Notice: This device complies with part 68 and part 15 of
the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any
interference received, including interference that may
cause undesired operation.
“On the bottom of this equipment is a label that contains,
among other information, the FCC registration number
and ringer equivalence number (REN) for this equipment.
If requested, this information must be provided to the
telephone company.”
APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp.
990-3312A Copyright © 2008 American Power Conversion Corp.
All other trademarks are property of their respective owners.