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Storage, Transport, and Service
Smart-UPS RT SURTA48XLBP/SURTA48XLBPJ External Battery Pack User Manual 11
3. To lighten the load, remove the battery modules before transporting the battery pack to another
location.
a. Remove the bezel and battery covers .
b. Disconnect and remove the battery modules.
Service
If the battery pack requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in “Troubleshooting” in the UPS user manual to eliminate
common problems.
2. If the problem persists, contact APC Customer Service through the APC Web site,
www.apc.com.
– Note the model number of the battery pack, the serial number, and the date purchased. If you
call APC Customer Service, a technician will ask you to describe the problem and attempt to
solve it over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
– If the battery pack is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web
site, www.apc.com for country specific instructions.
3. Disconnect the battery for transport. See step 3 in “Transporting the Battery Pack to Another
Location” on page 10.
4. Pack the battery pack and front bezel in its original packaging to avoid damage in transit. If this is
not available, refer to www.apc.com for information about obtaining a new set. Never use
Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.
5. Mark the RMA# on the outside of the package.
6. Return the battery pack by insured, prepaid carrier to the address given to you by Customer
Service.
Caution
Always DISCONNECT THE BATTERY MODULES before shipping the battery
pack to be in compliance with U.S. Department of Transportation (DOT)
regulations.