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Troubleshooting Symptom Charts/Internal Modem
(Continued)
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Internal Modem
(Continued)
Modem does not
respond to incoming
call
1 If computer is in sleep mode, verify that Wake On Ring
option in CDEV is selected.
2 Check phone cord connection and operation.
3 Replace modem card.
4 Replace logic board.
Modem has no sound
output
1 Verify that Control Panel volume setting is above 0.
2 Replace modem card.
3 Replace interconnect board.
4 Replace logic board.
Modem connects but
does not communicate
with remote modem
1 Verify that remote modem needs error correction (error
correction is internal modem default).
2 If remote modem does not need error correction, type AT
&Q0 to disable error correction.