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Chapter 5 Troubleshooting 95
2 Choose Installer > Reset Password from the menu bar. Follow the instructions on the
screen.
If you have a problem with an application
 For problems with software from a manufacturer other than Apple, contact the
manufacturer. Software manufacturers often provide software updates on their
websites.
 You can configure your MacBook Pro to automatically check for and install the latest
Apple software using the Software Update pane of System Preferences. For more
information, choose Help > Mac Help and search for “Software Update.”
Note: Classic (or Mac OS 9) applications are not compatible with your computer and
will not open.
If you have trouble using AirPort Extreme wireless communication
 Make sure the computer or network you are trying to connect to is running and has a
wireless access point.
 Make sure you are within antenna range of the other computer or the network’s
access point by checking the AirPort (Z) status menu in the menu bar. Up to four
bars appear, indicating full signal strength.
Nearby electronic devices or metal structures can interfere with wireless
communication and reduce this range. Repositioning or rotating the computer might
improve reception.
 Make sure you have properly configured the software according to the instructions
that came with your base station or access point.