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HOW TO OBTAIN WARRANTY SERVICE? Please access and
review the online help resources described below before
seeking warranty service. If the Apple Product is still not
functioning properly after making use of these resources,
please contact an Apple representative or, if applicable,
an Apple owned retail store (“Apple Retail”) or AASP, using
the information provided below. An Apple representative
or AASP will help determine whether your Apple Product
requires service and, if it does, will inform you how Apple
will provide it. When contacting Apple via telephone, other
charges may apply depending on your location.
Online information with details on obtaining warranty service
is provided below.
WARRANTY SERVICE OPTIONS Apple will provide warranty
service through one or more of the following options:
(i) Carry-in service. You may return your Apple Product to
an Apple Retail or AASP location oering carry-in service.
Service will be performed at the location, or Apple Retail or
an AASP may send your Apple Product to an Apple Repair
Service (“ARS”) location to be serviced. Once you are notied
that service is complete, you will promptly retrieve the
Apple Product from the Apple Retail or AASP location, or
the Apple Product will be sent directly to your location from
the ARS location.
(ii) Mail-in service. If Apple determines that your Apple
Product is eligible for mail-in service, Apple will send you
prepaid waybills and if applicable, packaging material, so
that you may ship your Apple Product to an ARS or AASP
location in accordance with Apple’s instructions. Once service
is complete, the ARS or AASP location will return the Apple
Product to you. Apple will pay for shipping to and from your
location if all instructions are followed.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows
you to service your own Apple Product. If DIY parts service
is available in the circumstances, the following process
will apply.
(a) Service where Apple requires return of the replaced
product or part. Apple may require a credit card authorization
as security for the retail price of the replacement product
or part and applicable shipping costs. If you are unable to
provide credit card authorization, DIY parts service may
not be available to you and Apple will oer alternative
arrangements for service. Apple will ship a replacement
product or part to you with installation instructions, if
applicable, and any requirements for the return of the
replaced product or part. If you follow the instructions, Apple
will cancel the credit card authorization, so you will not be
charged for the product or part and shipping to and from
your location. If you fail to return the replaced product or
part as instructed or return a replaced product or part that
is ineligible for service, Apple will charge your credit card for
the authorized amount.
Apple Product that has been modied to alter functionality
or capability without the written permission of Apple;
(h) to defects caused by normal wear and tear or otherwise
due to the normal aging of the Apple Product; or (i) if any
serial number has been removed or defaced from the
Apple Product.
YOUR RESPONSIBILITIES IF YOUR APPLE PRODUCT IS
CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND
OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP
COPIES OF THE INFORMATION CONTAINED ON THE STORAGE
MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION
AGAINST POSSIBLE OPERATIONAL FAILURES.
Before receiving warranty service, Apple or its agents may
require that you furnish proof of purchase details, respond to
questions designed to assist with diagnosing potential issues
and follow Apple’s procedures for obtaining warranty service.
Before submitting your Apple Product for warranty service
you should maintain a separate backup copy of the contents
of its storage media, remove all personal information that
you want to protect and disable all security passwords.
DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE
CONTENTS OF THE APPLE PRODUCT’S STORAGE MEDIA
WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN
EVENT APPLE AND ITS AGENTS ARE NOT RESPONSIBLE FOR
ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER
INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY
OTHER PART OF THE APPLE PRODUCT SERVICED.
Following warranty service your Apple Product or a
replacement product will be returned to you as your Apple
Product was congured when originally purchased, subject
to applicable updates. You will be responsible for reinstalling
all other software programs, data and information. Recovery
and reinstallation of other software programs, data and
information are not covered under this warranty.
WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS
BREACHED? If during the Warranty Period you submit a
valid claim to Apple or an AASP, Apple will, at its option: (i)
repair the Apple Product using new or previously used parts
that are equivalent to new in performance and reliability;
(ii) replace the Apple Product with a product that is at least
functionally equivalent to the Apple Product and is formed
from new and/or previously used parts that are equivalent
to new in performance and reliability; or (iii) exchange the
Apple Product for a refund of your purchase price.
Apple may request that you replace certain user-installable
parts or products. A replacement part or product, including
a user-installable part that has been installed in accordance
with instructions provided by Apple, assumes the remaining
warranty of the Apple Product or ninety (90) days from the
date of replacement or repair, whichever provides longer
coverage for you. When a product or part is replaced or
a refund provided, any replacement item becomes your
property and the replaced or refunded item becomes
Apple’s property.