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Chapter 4 127
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 197.
Symptoms (Verified) Go To
Power On Issue Page 128
No Display Issue Page 129
LCD Failure Page 131
Internal Keyboard Failure Page 131
Touch Pad Failure Page 132
Internal Speaker Failure Page 132
Internal Microphone Failure Page 134
ODD Failure Page 136
Rightside USB Failure Page 139
Modem Failure Page 139
WLAN Failure Page 140
Acer EasyLaunch Button Failure Page 140
Acer MediaTouch Failure Page 141
Fingerprint Reader Failure Page 141
Thermal Unit Failure Page 142
HDTV Switch Failure Page 142
Other Functions Failure Page 143
Intermittent Failures Page 144
Undermined Failures Page 144
Chapter 4