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Trend Micro Technical Support
Email: support@trendmicro.com
URL: www.antivirus.com
To speed up your problem resolution, when you contact our staff please provide as much of the following
information as you can:
• Product serial number
• PC-cillin program, scan engine, pattern file, version number
• OS name and version
• Internet connection type
• Exact text of any error message given
• Steps to reproduce the problem
Before Contacting Technical Support
While our technical support staff is always pleased to handle your inquiries, there are a couple things you can
do to quickly find the answer you are seeking.
• Check the documentation: the manual and online help provide comprehensive information about PC-
cillin. Search both documents to see if they contain your solution.
• Visit our technical support Web site: our technical support Web site contains the most up-to-date
information about all Trend Micro products. Other inquiries that were already answered are also
posted on the support Web site.