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Troubleshooting
Symptom Possible Cause Action
Pressing the
HotKeys gets no
response under
OSD.
DIP Switch 6 is set
to OFF.
Make sure that DIP Switch 6 is set to ON.
Pressing Hot
Keys gets no
response.
The connection
from the selected
port to the target
computer has been
broken, or the PC is
turned OFF.
Check the Online LED for the selected port. If it
is not lit:
1. Manually press one of the Select switches to
connect to a computer that is powered ON.
2. Check the cables to make sure they are all
properly connected.
Improper keyboard
reset.
1. Reset the keyboard (and mouse) by
simultaneously pressing Buttons 1 and 2 on
the First Stage unit for 3 seconds.
2. Unplug the keyboard connector from the
Console Keyboard Port, then plug it back in.
Improper Master
View reset.
Turn off all Master View units and wait five
seconds before turning them back on. See
Powering Off and Restarting, p.12.
Incorrectly keying in
the Port ID.
1. Be sure to release both Ctrl Keys
simultaneously.
2. After the Ctrl+Ctrl combination, be sure to
key-in the Port ID and press [Enter] within six
seconds.
Mouse not
responding.
Improper mouse
reset.
1. Reset the mouse (and keyboard) by
simultaneously pressing Buttons 1 and 2 on
the First Stage unit for 3 seconds.
2. Unplug the mouse connector from the
Console Mouse Port, then plug it back in.
Port LEDs 1-4
flash repeatedly
Power On Self Test
problem
See the information on p.7 of this manual
2001-01-13
24 CS-1004 / CS-1008 / CS-1016 User Manual