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Troubleshooting
AT&T Plug&Share
™
Wireless USB Adapter 54 Mbps 6602G 31
Problem Solution
Cannot connect to the Internet
(Setting your computer to automatically
detect IP settings may correct this
problem.)
If remedies suggested on the previous page do not work, you
can set your computer to automatically detect IP settings, which
may allow you to connect to the Internet.
If your computer is new, it may not have an IP address, which
is required for Internet access. If you do not need a static IP
address for some special purpose, you can set your computer to
automatically detect the IP settings (see steps 1-6, below).
If your network uses static IP addresses, you should not
follow the procedure below. You will have to enter the IP
address assigned to you by your service provider.
If you use this computer on another network (perhaps at
your workplace), you should consult a technician familiar with
the network before attempting this change.
Record all settings before changing them in case you need
to restore them later.
To set your computer to automatically detect IP settings:
1 Start Internet Explorer
®
. Whether you can connect to the
Internet or not, the browser screen will appear.
2 Select Tools.
3 Select Internet Options from the dropdown menu.
4 Select Connections.
5 Select LAN Settings.
6 Select Automatically detect settings.
Reinstallation procedure
Follow the steps at right if the
adapter needs to be reinstalled for
any reason.
Blue screen. Nothing works.
This may occur if you choose the
wrong Windows
®
operating system
during installation. Follow the steps
at right to correct the problem.
1 Turn off your computer.
2 Unplug the wireless USB adapter.
3 Insert the CD-ROM that came with the adapter. After a
moment you should see the Auto-Run screen appear.
4 Click the Uninstall button and follow the steps to uninstall all
software and drivers.
5 When the the procedure is completed, remove the CD-ROM.
6 Re-insert the CD-ROM, turn to page 4 of this manual and
follow the steps to reinstall the software, drivers and adapter.
If you still have difficulty operating this product, or if you
need more information or help, please visit our website at
www.plugandshare.att.com
or call our Customer Service Center at
1-877-800-5400 (USA)
1-866-669-4730 (Canada)