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Octel 100 Configuration Note (7042)
Comdial DXP Confidential Page 9
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the
disclaimer on page 1
Avaya Inc. PROPRIETARY. Use pursuant to Company instructions.
Avaya
Communications Applications Group
7.1 INTERNAL TRANSFERS
Ports programmed as ExecuMail cannot place internal (intercom) calls on
hold, and thus cannot transfer internal calls. Due to this limitation, all
Automated Attendant and Subscriber functions that require O100 to perform a
transfer will fail if the subscriber (or caller) is calling from an internal
extension. For example: Joe places an intercom call to Mary, Mary's phone
is programmed to forward to O100. While Joe is listening to Mary's personal
greeting, he presses 0 to reach Mary's Personal Operator. The transfer will
not be complete and Joe will be dropped. If Joe was calling from an outside
line, the transfer would be successful. Careful consideration must be used
when using features such as Call Queuing, since an internal caller will never
advance beyond the first position and will prevent all others queued to the
extension from advancing.
7.2 NO DIALER OR IMMEDIATE CALL WITH VISUAL
MAILBOX
If the Visual Mailbox product is used (an option starting with version 2.0
software), Dialer and Immediate Call functions will not operate due to switch
design shortcomings discussed above under “Internal Transfers.”
7.3 CALL SCREENING
O100 must establish a three way conference in order to return to the calling party
if the subscriber wishes to reject or redirect a call. When using Call Screening to
redirect or reject a call, the subscriber must wait until the entire phrase "Please
hang up now to transfer the caller" or "Thank you, good-bye" is voiced before
hanging up. Subscribers who have not been trained on the proper use of Call
Screening should have the feature disabled in the Mailbox Class of Service.
7.4 FAXMAIL
DXP ports that are programmed as ExecuMail ports cannot place internal
(intercom) calls on hold, and thus cannot transfer. Due to this limitation, the
Local Fax Machine must be attached to an outside line.
7.5 DIRECT CALL (FOR MESSAGE RETRIEVAL)
If a station is programmed to forward to O100 (System Forward or Station
Forward), the subscriber can dial his own extension and the call will forward
to the Personal Greeting. During the Personal Greeting, the subscriber can
press the pound key (#) and O100 will ask for the subscribers password. This
will provide for quicker access to the mailbox for message retrieval.
7.6 UNSUPERVISED CO LINES
The O100 may experience delays in disconnecting if using unsupervised
trunks.