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TROUBLESHOOTING, SUPPORT, AND WARRANTY
I can’t connect to the Internet wirelessly and my
network name is not listed in Available Networks.
1. Verify that your Router is on and the front-panel light shows solid blue.
2. If you are far from the Router, you might try moving
closer to see if you might have been out of range.
3. Using a computer attached to the Router via a network cable,
visit http://router/ and ensure that “Broadcast SSID” is ON.
This setting is found on the “Channel and SSID” page.
My wireless network performance is slow, inconsistent,
suffers from weak signal, or I’m having difficulty maintaining a
VPN connection.
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases. Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions
such as walls and metal appliances. Note also that connection
speed may decrease as you move farther away from the Router.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer within 10 feet from the Router if possible.
Changing the wireless channel—Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability. See the section titled “Changing the
Wireless Channel” for instructions on how to choose other channels.