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TROUBLESHOOTING
23
When I switch from one port to another, mouse movement is
completely erratic.
• Make sure you do not have more than one mouse driver installed.
Make sure that the driver is either for a standard PS/2 mouse or a
Microsoft compatible PS/2 mouse.
• Make sure you do not have any mouse drivers loaded in your
CONFIG.SYS or AUTOEXEC.BAT files.
• Avoid moving the mouse or pressing the mouse button when switching
ports on the E Series KVM switch.
• You can reset the mouse and resume proper mouse movement simply
by unplugging the mouse from the front of the E Series KVM Switch
and waiting about 2-3 seconds before plugging it in again.
GENERAL
My computer does not boot when connected to the E Series KVM Switch
but works fine when I connect the keyboard, video, and mouse directly
to it.
• Make sure that the keyboard and mouse cables are connected tightly
between the KVM Switch and the computer.
• Check that the keyboard and mouse cables are not crossed.
TROUBLESHOOTING
22
• If you are using the keyboard software that was included with
your keyboard, uninstall it and install the standard Microsoft
keyboard driver.
MOUSE
Mouse is lost when I switch to a different channel.
• Check that the mouse you are using is connected properly to the
console of the KVM switch.
• If you are using a mouse driver that was included with your mouse,
uninstall it and install the standard Microsoft mouse driver.
• Disconnect and reconnect the mouse cable attached to the channel
with which you are experiencing problems to resynchronize the
mouse connection.
• Attach the mouse directly to the computer you are experiencing mouse
problems with.
• Allow up to one minute following the computer’s waking from standby
mode for mouse function to return.
• Deactivate power-management schemes on the PC that you are
experiencing problems with.
• Try swapping the mouse with a different one.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted properly.
The computer boots up fine, but the mouse does not work.
• Make sure it is plugged in properly.
• Make sure the mouse works when directly plugged into the computer.
Rebooting may be necessary when trying this.
• Try a different mouse.
P73775-A-E Series-man.qxd 8/10/01 7:25 AM Page 22