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2. I have a device installed but I still can’t seem to
connect to it. What should I check before
contacting Technical Support?
Have you completed the one-time PIN- or cable-association
procedure? If so, please verify that the device you set up
appears in the main screen of the Wireless USB Manager. If it
does not, try the security-setup process again, following the
instructions carefully. You will be prompted when the process
has completed successfully.
For cable-association, do not
unplug the cable until you receive this message.
Try moving the devices very close together to determine if
a connection can be made. Once the connection has been
made, begin moving them further apart to determine the
maximum operating distance for your environment. Note that
this distance could be reduced by large solid objects placed
between the two devices, such as a wall or refrigerator. The
best setup places the devices in a line-of-sight orientation.
Check the blue LED status light on the Wireless USB Hub.
When there is a good wireless connection, the blue LED
flashes at a constant rate.
Open the “Wireless USB Manager” application, select the
“Options” button, and try changing to a different channel
under the “Advanced Options” tab. Then, see if the devices
will connect.
If you used the cable-association procedure, verify that the
host USB port on your computer works properly. Do this by
connecting another USB device directly to it. If you are using
any additional extension cables for association, please remove
them and repeat the procedure.