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Troubleshooting
General
Problem:
My computer does not boot when connected to the Switch but works
fine when I connect my keyboard, video, and mouse directly to
my computer.
Solution:
• Make sure that the All-In-One USB KVM Cable Kit is connected
tightly between the Switch and the computer.
Video
Problem:
I am getting ghosting, shadowing, or fuzzy images on my monitor.
Solution:
• Check that all video cables are inserted properly to the Switch,
computer, and monitor.
• Check that the monitor you are using supports the resolution and
refresh-rate setting on your computer.
• Lower the video resolution of your monitor.
• Check that the video-cable length does not exceed 25 feet (7.6m).
• Check that the graphics card you are using supports the resolution
and refresh-rate setting on your computer.
• Connect the monitor directly into the computer you are having
trouble with to see if the problem still appears.
Problem:
I am getting a black screen on my monitor.
Solution:
• Check that all video cables are inserted properly.
• Check that there is proper voltage available to the power adapter
and that it is inserted correctly.
• Connect your monitor directly to the computer to verify that your
monitor is functioning properly.