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Billion BIPAC-8500 / 8520 SHDSL VPN Firewall Bridge / Router
Chapter 5: Troubleshooting
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting your service provider or Billion support.
Problems starting up the router
Problem Corrective Action
None of the LEDs are
on when you turn on
the router.
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should
contact technical support.
You have forgotten
your router login
and/or password.
Try the default login and password, please refers to Chapter 3. If this fails,
you can restore your router to its factory settings by holding the Reset
button on the back of your router for 6 seconds above.
Problems with the WAN Interface
Problem Corrective Action
Initialization of the
PVC connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from the SHDSL
port to the wall jack. The SHDSL LED on the front panel of the router
should be on. Check that your VPI, VCI, encapsulation type and type of
multiplexing settings are the same as those provided by your ISP. Reboot
the router GE. If you still have problems, you may need to verify these
settings with your ISP.
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