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CHAPTER 5: Troubleshooting
5. Troubleshooting
5.1 Calling Black Box
If you determine that your ServSwitch™ Brand Matrix Video Switch is
malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem—that is, what type of cable, makes
and models of computers (input devices), makes and models of monitor
(output devices), etc.;
• any particular application that, when used, appears to create the problem
or make it worse; and
• the results of any testing you’ve already done.
5.2 Shipping and Packaging
If you need to transport or ship your Switch:
• Package it carefully. We recommend that you use the original container.
• Before you ship the unit back to Black Box for repair or return, contact us
to get a Return Authorization (RA) number.