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2-PORT RS-232/422/485 PCI HOST ADAPTER
5. Troubleshooting
5.1 The Serial Utility Diskette
The Adapter comes with a Serial Utility Diskette that has diagnostic software on it.
We recommend that you always use this software first when you troubleshoot
problems, because it can help resolve most common problems related to software
and operating-system incompatibilities without requiring you to call Technical
Support.
1. Make sure the Adapter is securely installed in a motherboard slot.
2. Use the supplied diskette and User Manual to verify that the Adapter is
configured correctly. The supplied diskette contains the diagnostic programs
“FindPCI,” “SSD” (for DOS), and “WINSSD” (for Windows NT, 3.1, or 95),
which will verify if an adapter is configured properly. First, run the “FindPCI”
utility and record the base I/O addresses and the IRQ assignments, these will
be needed for SSD. Next, run the “SSD” diagnostic program (for DOS) or the
“WINSSD” program (for Windows). Refer to the \dos\diag\diag.txt file on the
supplied diskette for detailed instructions on using “SSD.”
The Serial Utility Diskette might also contain README-style text files. You can
consult these for information about issues that might have arisen since this manual
was written, and for application-specific information.