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724-746-5500 | blackbox.com
Page 13
Appendix: Troubleshooting
A.2 Contacting Black Box
If you determine that your DVI/VGA USB/PS2 1-Port Module is malfunctioning, do not attempt to alter or repair the unit.
It contains no user-serviceable parts. Contact Black Box at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
A.3 Shipping and Packaging
If you need to transport or ship your DVI/VGA USB/PS2 1-Port Module:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the DVI/VGA USB/PS2 1-Port Module for repair, make sure you include everything that came in the original
package. Before you ship, contact Black Box to get a Return Authorization (RA) number.