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Error and Maintenance messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message Cause Action
B&W Print Only
One or more of the color ink
cartridges are empty. While this
message appears on the LCD,
each operation works in the
following way:
Printing
If you click Grayscale in the
Advanced tab of the printer
driver you can use the machine
as a black & white printer for
approximately four weeks
depending on the number of
pages you print.
Copying
If the paper type is set to Plain
Paper, Inkjet Paper or
Transparency you can make
copies in black & white.
If the paper type is set to Other
Glossy or Brother BP71, the
machine will stop all print
operations. If you unplug the
machine, or take out the empty ink
cartridge, you cannot use the
machine until you change to a new
ink cartridge. Replace the empty ink
cartridge. (See Replacing the ink
cartridges on page 69.)
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 69.)
Cannot Detect You installed a new ink too fast and
machine couldn’t detect it.
Take out the new ink cartridge and reinstall it
slowly until it clicks.
If you are using generic ink the
machine cannot detect the ink
cartridge.
Use a new Genuine Brother Innobella™ Ink
Cartridge. If the error is not cleared, call Brother
Customer service.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and re-install it
slowly until it clicks. (See Replacing the ink
cartridges on page 69.)