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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 1
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Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your machine often identifies the problem and displays an error
message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA Only: 1-800-521-2846
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the machine. Calls must be made from within that country.
Error Messages
Error Message Cause Action
CHANGE DRUM
SOON
The drum unit is near the end of its
life.
Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
The drum counter was not reset. 1. Open the front cover and then
press Clear.
2. Press 1 to reset.
CHECK PAPER
CHECK PAPER #1
CHECK PAPER #2
The machine is out of paper or
paper is not properly loaded in the
paper cassette.
Refill the cassette or remove the
paper and load it again.
CHECK PAPER
SIZE
When you see this error,
the paper in
the cassette does not match the
paper size you set in Menu, 1, 1.
Either load the appropriate size
paper or change the default setting.
(See page 4-1).
COMM. ERROR A poor quality phone line caused
communications error.
Try the call again.
CONNECTION FAIL The fax machine you polled is not in
Polled Waiting mode.
Verify the other party’s polling
setup.