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The following is a list of common issues with the DriveStation. Following
each issue are possible resolutions.
I see the DriveStation in My Computer but I cannot access it.
The drive requires formatting. Try using the Disk Formatter
Utility on the DriveNavigator CD-ROM. Consult the manual for
the Disk Formatter Utility for more help. The manual can also be
found on the DriveNavigator CD-ROM.
I cannot see the DriveStation in My Computer.
Verify that the POWER light is on. If it is not, then ensure that the
power switch is in the ON position.
Try toggling the POWER MODE switch right below the power
switch. The POWER MODE switch toggles whether the device
is powered up via a USB signal (“Auto”) or purely based on the
power switch’s position (“Manual”).
If you have installed the Power Save Utility, then verify that the
DriveStation was not put into power saving mode. Consult the
manual for the Power Save Utility for additional help. The manual
can be found on the DriveNavigator CD-ROM.
Verify that the hard drive inside the DriveStation is spinning. This
can be verified by placing your hand on the sides of the case
and feeling for a slight vibration. Also, after the DriveStation has
been powered on for fifteen minutes or more it will begin to get
warm. If neither of the proceeding tests verified that the hard drive
is spinning, then please contact technical support for further
assistance.
My backup program can’t save files to the DriveStation.
Reformat your DriveStation with NTFS. FAT32 is limited to 4GB
filesizes.
Troubleshooting
FAQ