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5-1
5
Troubleshooting
CHAPTER
5
Troubleshooting
This chapter includes information to help you solve printer problems. A problem might have
one or a combination of causes, such as a computer malfunction, software errors, printer cable
or other printer problems. Many printing problems are related to how your software interacts
with the printer.
If you can print a self test but the printer does not print other jobs, or your printed output is not
what you expected, the problem is with your computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter in the order listed.
Finding Information ............................................................................................................... 5-1
Printer Problems..................................................................................................................... 5-2
CAPT Problems...................................................................................................................... 5-4
CAPT Messages ..................................................................................................................... 5-6
Using the Trouble Shooter ..................................................................................................... 5-9
Uninstalling CAPT ...............................................................................................................5-11
If you have a problem with your printer and you cannot resolve it by referring to the
information in this chapter, please refer to the Reference Guide.
Finding Information
Problem See page
Printer Problems 5-2
CAPT Problems 5-4
CAPT Messages 5-6
Using the Trouble Shooter 5-9
Uninstalling CAPT 5-11