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Service and Support
Cisco Systems is committed to minimizing total cost of ownership (TCO). Cisco offers a portfolio of Technical
Support Services to help ensure that Cisco products operate efficiently, remain highly available, and benefit from the
most up-to-date system software. The services and support programs described in the table below are available as
part of the Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and through
resellers.
Service and Support Features Benefits
Advanced Services
Cisco Total Implementation
Solutions (TIS), available direct from
Cisco
Cisco Packaged TIS, available
through resellers
• Project management
• Site survey, configuration, and
deployment
• Installation, text, and cutover
• Training
• Major moves, adds, and changes
• Design review and product staging
• Supplements existing staff
• Ensures functions meet needs
• Mitigates risk
Cisco SMARTnet and SMARTnet
Onsite, available direct from Cisco
Cisco PackagedSMARTnet,available
through resellers
• 24-hour access to software
updates
• Web access to technical
repositories
• Telephone support through the
Cisco Technical Assistance Center
(TAC)
• Advance replacement of hardware
parts
• Enables proactive or expedited
issue resolution
• Lowers TCO by taking advantage
of Cisco expertise and knowledge
• Minimizes network downtime