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Returns
You must send the product prepaid, in the original box, and with the original packing and
accessories. CHAUVET® will not issue call tags.
Call CHAUVET®
and request a Return Merchandise Authorization (RMA) number
before shipping the product. Be prepared to provide the model number, serial number,
and a brief description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET®
will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece
of paper inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem(s)
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing
is
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Contact Us
WORLD HEADQUARTERS - CHAUVET®
General Information
Address: 5200 NW 108
th
Avenue
Sunrise, FL 33351
Voice: (954) 577-4455
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 577-4455 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web www.chauvetlighting.co.uk
MEXICO - CHAUVET® Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: +52 (728) 285-5000
Technical Support
Email: servicio@chauvet.com.mx
World Wide Web www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to request
support or to return a product. Visit our website for contact details.